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Return Policy
Thank you for choosing Chilly Dog for your pet’s comfort and style. We’re committed to ensuring your satisfaction with every purchase. If you find the need to return or exchange an item, please follow the guidelines below for a smooth and hassle-free process.
Returns for Items Purchased on Chillydogsweaters.com
Chilly Dog offers returns for all products purchased from Chillydogsweaters.com within 30 days of receipt of shipment.
Should you wish to return or exchange an item purchased directly from our website (chillydogsweaters.com), kindly send it to the following address:
Chilly Dog
1005 Sussex Blvd, Suite #9
Broomall, PA 19008
Please ensure that your return package includes the following:
- A note clearly stating your invoice or order number.
- Precise instructions indicating whether you intend to return the item or exchange it.
- Your full name, address, and phone number, so we can reach out if necessary.
- In the case of an exchange, kindly include billing information or a prepaid return label for a seamless transaction.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
| Refund Method |
Refund Time (After Refund Is Processed) |
| Credit card |
3 to 5 business days |
| Debit card |
Up to 10 business days |
Returns for Items Purchased on Other Online Websites
For items acquired from online platforms other than chillydogsweaters.com, we kindly request that you contact the specific website from which you made your purchase. Please adhere to their individual return or exchange procedure, as each platform may have its own policies.
Returns for Items Purchased at Retail Stores
If you purchased your Chilly Dog item from a physical retail store, we recommend reaching out directly to the store where the purchase was made. To facilitate your return or exchange, please remember to bring your original purchase receipt along with the item. The retail store will guide you through their respective return process.
At Chilly Dog, we value your satisfaction and are committed to providing you and your beloved pet with the best products and service. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. Thank you for being a part of the Chilly Dog family, and we look forward to ensuring your pet stays warm and stylish.
