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Returns & Exchanges


Items bought on

Please mail back the item you wish to return or exchange to the following address:

Chilly Dog
1005 Sussex Blvd Suite 9
Broomall, PA 19008

Include the following:
  1. A note stating your invoice or order number
  2. Instructions for us whether you would like to return or exchange the item.
  3. Your name, address and phone number in case we need to contact you.
  4. If the item is an exchange include billing information or a prepaid return label.

Items bought on other online websites

Please directly contact the website you purchased the item from. Please follow their return or exchange procedure.

Items bought at retail stores

Please contact the store you purchased the item from, do not forget to bring your receipt from the original purchase.