Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chillydogs@comcast.net. Please note that returns will need to be sent to the following address:

Chilly Dog
1005 Sussex Blvd, STE 9
Broomall, PA 19008

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at chillydogs@comcast.net. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chillydogs@comcast.net.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.

Refund Method Refund Time (After Refund Is Processed)
Credit card 3 to 5 business days
Debit card Up to 10 business days

 

Returns for Items Purchased on Other Online Websites

For items acquired from online platforms other than chillydogsweaters.com, we kindly request that you contact the specific website from which you made your purchase. Please adhere to their individual return or exchange procedure, as each platform may have its own policies.

Returns for items purchased at retail stores

If you purchased your Chilly Dog item from a physical retail store, we recommend reaching out directly to the store where the purchase was made. To facilitate your return or exchange, please remember to bring your original purchase receipt along with the item. The retail store will guide you through their respective return process.

At Chilly Dog, we value your satisfaction and are committed to providing you and your beloved pet with the best products and service. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. Thank you for being a part of the Chilly Dog family, and we look forward to ensuring your pet stays warm and stylish.