Privacy Policy for Chilly Dog Customers

This Privacy Policy outlines how our Chilly Dog sweater retail company (referred to as “we,” “our,” or “the company”) collects, uses, and protects the personal information of our online customers. We are committed to safeguarding your privacy and ensuring the security of your data.

1. Information We Collect

a. Personal Information: We may collect the following personal information from customers during the online shopping experience:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (credit card number, billing address)

b. Order Information: We collect data related to your orders, including order history, product preferences, and purchase history.

c. Communication Data: This includes information you provide when you contact our customer support or engage with us through various communication channels, such as emails and live chats.

d. Website Usage Data: We may collect data related to your interaction with our website, such as pages visited, products viewed, and your IP address. This information is collected to enhance your browsing experience and improve our website’s functionality.


2. How We Use Your Information

We use your personal information to provide you with the best shopping experience possible, which includes:

  • Processing and delivering your orders.
  • Communicating order updates, shipping information, and responses to your inquiries.
  • Personalizing your shopping experience based on your preferences.
  • Analyzing website usage data to enhance our website’s functionality and content.
  • Ensuring compliance with legal and regulatory requirements.


3. Data Security

We take data security seriously and employ industry-standard security measures to protect your personal information. Our website uses encryption technology to ensure the confidentiality of your data during transmission. Access to your data is restricted to authorized personnel only.


4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. If you have an account with us, you can update or delete your personal information at any time.


5. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties. However, your information may be shared with trusted third parties who assist us in providing services to you, such as payment processors or shipping companies. We ensure these third parties maintain the same level of data security and privacy protection as we do.


6. Your Rights

As a customer, you have certain rights concerning your personal information:

  • You can request access to the personal information we hold about you.
  • You can request corrections to your personal information.
  • You have the right to request the deletion of your personal information, subject to legal and regulatory requirements.
  • You can withdraw your consent for specific data processing activities.

To exercise these rights or if you have any concerns about your data, please contact our customer support.


7. Contact Information

For any inquiries or concerns related to your privacy and data protection, please contact us at [email protected] or call us at 1-877-364-8099.


8. Changes to Privacy Policy

This Privacy Policy may be updated to reflect changes in our data handling practices or legal requirements. We encourage you to review this policy periodically.


9. Compliance with Regulations

We adhere to industry regulatory disclosure requirements and comply with applicable data protection laws and regulations for the State of Pennsylvania.

By using our website and services, you agree to the terms of this Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal information. Thank you for choosing our Chilly Dog sweaters company for your pet’s needs.


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